pbingo Privacy
Policy

This Privacy Policy ("Policy") describes how pbingo ("pbingo," "we," "us," or "our"), the operator of the online gaming platform available at pbingo.net, collects, uses, stores, shares, and protects the personal information of players and visitors ("you" or "your") who access or use the pbingo platform.

pbingo is committed to protecting the privacy and personal data of all users, with particular regard to the rights of Filipino players under the Philippine Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules and Regulations. This Policy is designed to be read alongside our Terms & Conditions and Responsible Gaming Policy, both of which are incorporated herein by reference.

By registering for a pbingo account, accessing the platform, or otherwise providing your personal information to pbingo, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with this Policy, please do not use the pbingo platform.

pbingo collects personal data from you in several ways: directly when you register and use the platform, automatically through your use of the platform, and from third parties where permitted by law. The categories of personal data we collect include:

pbingo does not intentionally collect sensitive personal information beyond what is strictly necessary for identity verification, regulatory compliance, and responsible gaming obligations. We do not collect data relating to racial or ethnic origin, political opinions, religious beliefs, or health information unless directly relevant to a responsible gaming assessment.

pbingo uses the personal data we collect for the following purposes:

• Account registration and management: To create and maintain your pbingo account, verify your identity, and manage your account settings and preferences.
• Service delivery: To provide access to pbingo's games, process deposits and withdrawals, and deliver the core platform experience to you.
• KYC and fraud prevention: To verify your identity and age (21+ requirement), detect and prevent fraudulent activity, money laundering, and other financial crimes, in compliance with Philippine anti-money laundering regulations.
• Customer support: To respond to your enquiries, resolve disputes, and provide technical assistance through our live chat and email support channels.
• Responsible gaming: To monitor gameplay patterns for signs of problem gambling, enforce deposit limits and self-exclusion requests, and fulfil our obligations under PAGCOR's responsible gaming framework.
• Platform improvement: To analyse usage patterns, identify technical issues, and improve the performance, security, and user experience of the pbingo platform.
• Marketing communications: To send you promotional offers, bonus notifications, and platform updates — but only where you have given your explicit consent to receive such communications. You may withdraw this consent at any time.
• Legal and regulatory compliance: To comply with applicable Philippine laws, PAGCOR regulations, court orders, and requests from law enforcement or regulatory authorities.

Under the Philippine Data Privacy Act of 2012, pbingo processes your personal data on the following legal bases:

• Contractual necessity: Processing is necessary to perform the contract between you and pbingo — specifically, to operate your account, process transactions, and deliver gaming services.
• Legal obligation: Processing is required to comply with applicable Philippine laws and regulations, including anti-money laundering laws, PAGCOR licensing requirements, and tax reporting obligations.
• Legitimate interests: Processing is necessary for pbingo's legitimate business interests, including fraud prevention, platform security, and service improvement, provided these interests are not overridden by your data protection rights.
• Consent: For certain processing activities — such as sending marketing communications or using non-essential cookies — pbingo relies on your freely given, specific, and informed consent. You may withdraw consent at any time without affecting the lawfulness of processing carried out before withdrawal.

pbingo does not sell, rent, or trade your personal data. We may share your personal information with the following categories of recipients, strictly on a need-to-know basis and subject to appropriate data protection safeguards:

• Payment processors: GCash, Maya, and partner banks (BPI, BDO, Metrobank, UnionBank, Landbank, PNB, Security Bank) receive the financial data necessary to process your deposits and withdrawals. These providers are bound by their own privacy policies and applicable Philippine financial regulations.
• KYC and identity verification providers: Third-party identity verification services that assist pbingo in verifying player identities and ages in compliance with PAGCOR requirements.
• Game software providers: Licensed game developers and content providers whose games are available on the pbingo platform may receive anonymised or pseudonymised usage data for game performance and fairness auditing purposes.
• IT and security service providers: Cloud hosting, cybersecurity, and platform infrastructure providers who process data on pbingo's behalf under strict data processing agreements.
• Regulatory and law enforcement authorities: PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), and other Philippine government agencies where disclosure is required by law or court order.
• Professional advisers: Legal counsel, auditors, and compliance consultants who are bound by professional confidentiality obligations.

pbingo uses cookies and similar tracking technologies (such as web beacons and local storage) to operate and improve the platform. The types of cookies we use are as follows:

• Essential cookies: Required for the platform to function correctly. These include session authentication cookies, security tokens, and load-balancing cookies. These cannot be disabled without impairing platform functionality.
• Performance cookies: Used to collect anonymised data about how players use the pbingo platform — such as which pages are visited most frequently and how long sessions last — to help us improve platform performance and user experience.
• Functional cookies: Used to remember your preferences, such as your preferred language, display settings, and responsible gaming tool configurations.
• Security cookies: Used to detect and prevent fraudulent activity, bot access, and other security threats to the pbingo platform and your account.

pbingo does not use third-party advertising cookies or cross-site tracking technologies. You can manage your cookie preferences through your browser settings. Please note that disabling essential cookies may prevent you from accessing certain features of the pbingo platform, including the pbingo Login page.

pbingo retains your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable Philippine law and regulatory obligations. The following general retention periods apply:

• Account data and KYC records: Retained for a minimum of five (5) years following account closure, in compliance with Philippine anti-money laundering regulations and PAGCOR licensing requirements.
• Transaction records: Retained for a minimum of five (5) years from the date of each transaction, as required by the Anti-Money Laundering Act of 2001 (as amended).
• Support communications: Retained for two (2) years from the date of the last interaction, unless a longer retention period is required for dispute resolution or legal proceedings.
• Marketing consent records: Retained for the duration of your account and for two (2) years following account closure or withdrawal of consent, whichever is later.
• Technical and usage data: Retained in identifiable form for up to twelve (12) months, after which it is anonymised or deleted.

When personal data is no longer required, pbingo will securely delete or anonymise it in accordance with our internal data disposal procedures.

pbingo implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include:

• Transport Layer Security (TLS) encryption for all data transmitted between your device and pbingo's servers.
• AES-256 encryption for sensitive data stored in pbingo's databases, including financial information and KYC documents.
• Role-based access controls ensuring that pbingo staff can only access personal data that is strictly necessary for their job function.
• Regular penetration testing and vulnerability assessments conducted by independent cybersecurity specialists.
• Multi-factor authentication requirements for all pbingo staff accessing systems that contain personal data.
• Comprehensive audit logging of all access to personal data, with regular review by pbingo's security team.
• Secure data centres with physical access controls, 24/7 monitoring, and redundant infrastructure.

While pbingo takes all reasonable steps to protect your personal data, no online platform can guarantee absolute security. You are responsible for maintaining the security of your pbingo Login credentials and for notifying us immediately if you suspect any unauthorised access to your account.

Under the Philippine Data Privacy Act of 2012, you have the following rights with respect to your personal data held by pbingo:

• Right to be informed: The right to be told what personal data pbingo collects about you and how it is used — which is the purpose of this Privacy Policy.
• Right of access: The right to request a copy of the personal data pbingo holds about you, along with information about how it is processed.
• Right to rectification: The right to request correction of any inaccurate or incomplete personal data pbingo holds about you.
• Right to erasure: The right to request deletion of your personal data, subject to pbingo's legal and regulatory retention obligations. Note that data required for AML compliance cannot be deleted before the mandatory retention period expires.
• Right to data portability: The right to receive a copy of your personal data in a structured, commonly used, machine-readable format.
• Right to object: The right to object to the processing of your personal data for direct marketing purposes. You may also object to processing based on legitimate interests, subject to pbingo's overriding legal obligations.
• Right to withdraw consent: Where processing is based on your consent, the right to withdraw that consent at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, please contact pbingo's support team via live chat or at [email protected]. pbingo will respond to all data rights requests within thirty (30) days of receipt, as required by Philippine law. If you are not satisfied with pbingo's response, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines.

The pbingo platform is strictly intended for adults aged 21 years and above, in accordance with Philippine law governing casino-style gambling and online gaming. pbingo does not knowingly collect personal data from individuals under the age of 21.

If pbingo discovers or has reason to believe that personal data has been collected from a person under the age of 21, we will immediately suspend the relevant account, delete the associated personal data to the extent permitted by law, and take appropriate action in accordance with our Terms & Conditions.

If you are a parent or guardian and believe that your child has registered on pbingo or provided personal data to us, please contact our support team immediately via live chat so that we can take prompt remedial action.

pbingo primarily stores and processes personal data within secure data centres. In certain circumstances, personal data may be transferred to or accessed from locations outside the Philippines — for example, where pbingo uses cloud infrastructure providers or game software partners with operations in other countries.

Where such international transfers occur, pbingo ensures that appropriate safeguards are in place to protect your personal data to a standard equivalent to that required under the Philippine Data Privacy Act of 2012. These safeguards may include contractual data processing agreements, standard contractual clauses, or transfers to jurisdictions recognised as providing an adequate level of data protection.

By using the pbingo platform, you acknowledge and consent to the transfer of your personal data as described in this section, subject always to the protections described in this Privacy Policy.

The pbingo platform may contain links to third-party websites or services — for example, links to payment provider portals or regulatory authority websites. This Privacy Policy applies solely to the pbingo platform and does not cover the data practices of any third-party websites or services.

pbingo is not responsible for the privacy practices, content, or security of any third-party websites. We encourage you to review the privacy policies of any third-party services you access through or in connection with the pbingo platform before providing them with your personal information.

pbingo reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, applicable law, or regulatory requirements. When material changes are made, pbingo will notify registered players by email and/or by displaying a prominent notice on the platform for a period of not less than seven (7) days before the changes take effect.

The "Last Updated" date at the top of this page indicates when this Privacy Policy was most recently revised. Your continued use of the pbingo platform following the effective date of any updated Privacy Policy constitutes your acceptance of the revised Policy.

We encourage you to review this Privacy Policy periodically to stay informed about how pbingo protects your personal data. The most current version is always available at pbingo.net/privacy-policy.

If you have any questions, concerns, or complaints about this Privacy Policy or pbingo's data practices, please contact our Data Protection team through the following channels:

• Live chat: Available 24/7 directly within the pbingo platform after logging in via the pbingo Login page.
• Support email: [email protected]

pbingo will acknowledge all privacy-related enquiries within five (5) business days and provide a substantive response within thirty (30) days, as required by the Philippine Data Privacy Act of 2012.

If you are not satisfied with pbingo's response to your privacy complaint, you have the right to escalate your complaint to the National Privacy Commission (NPC) of the Philippines, which is the independent regulatory authority responsible for enforcing the Data Privacy Act. Information about how to file a complaint with the NPC is available through official Philippine government channels.